Refund Policy

Right of withdrawal

In accordance with Articles L221-18 et seq. of the Consumer Code, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify any reason.

To exercise this right, you must contact us by email at the following address:
📩 contact@getlymea.com
by indicating your order number .

Return conditions

For hygiene and health protection reasons, LYMEA products can only be returned and refunded if they are :

new, unused
returned in their original, undamaged packaging ,
with the protective film or seal unopened .

Any product that has been used, opened, is incomplete or damaged will not be eligible for a refund , in accordance with Article L221-28 of the Consumer Code.

Return procedure

Once your cancellation request has been validated by our customer service, you have an additional 14 days to return the product to the address that will be communicated to you by email.

Return shipping costs are the responsibility of the customer , except in the case of an error on our part or a defective product.
We recommend using a tracked delivery method , as LYMEA cannot be held responsible for packages lost or damaged during return shipping.

Refunds

After receiving and inspecting the returned product, we will inform you of the acceptance or refusal of your refund.

If the refund is approved:

It will be carried out within a maximum period of 14 days .
via the same payment method used for the purchase,
for the amount of the product only (excluding initial delivery charges).

No additional fees will be charged for the refund.

Non-refundable items

The following items are not eligible for a refund :

used or opened products
gift cards,
products purchased during promotional sales or clearance sales (except for defective products).

Defective products or order error

If you receive a defective or incorrect product, please contact us within 48 hours of receipt at the following address:
📩 contact@getlymea.com
by attaching photos of the product in question.

In this case, we will cover the return shipping costs and offer:

an exchange , or
a full refund , according to your preference.

Contact

For any questions regarding our refund policy, you can write to us at:
📩 contact@getlymea.com